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Terms & Conditions

My Live Support (hereby known as MyLiveSupport .com) subsidiary of defines certain terms and conditions that are unconditionally binding on all those who intend to either sign the below document or otherwise intend to make an online payment through credit card at My Live Support .com to avail the services of Technical Support.

The entity further reserves a right to either to update or change its Terms of Services (TOS) any time without any prior notice. Any subsequent use of services post the changes made in TOS would be considered as an explicit and biding consent towards all changes made forth by the organization in case the services are continued to be used in the same manner before the change in TOS.

Violation of any Terms and Conditions, hereby declared by the organization would end up leading to a termination of an account/contract.

My Live Support – General Conditions

1. The services are made available only in Hindi and English. Other languages can be entertained only on a best effort basis.
2.The use of My Live Support ’s technical support services portfolio is to be made by the client at his own discretion. This service is either provided on an “as is” and “as available” basis.
3. Our Technical support services are made available only to clients who have paid for the subscription charges. The same service is provided to them either through email, chat or phone.
4. The organization reserves the right to remove Content and Accounts containing content that in its discretion is unlawful, threatening, offensive, libelous, defamatory, pornographic and objectionable including any verbal, physical or written abuse (including threats of abuse or retribution) of an employee. The same is enough to close/delete an account of the client.
5. My Live Support reserves the right to use 3rd party vendors and hosting partners for providing the necessary services.

6. Services must not be modified or resold to a 3rd party by the client unless specified by My Live Support . Any liability arising from such a scenario would be solely borne by the client himself.
7.Clients need to take note any technical processing and transmission of services including content might be transferred in an unencrypted manner and may
(a) involve transmissions over various networks
(b) changes for conforming or adapting to technical requirements of connecting networks and devices.
8.My Live Support cannot be held responsible for any direct, indirect, incidental, special, consequential or exemplary damages leading to loss of profits, goodwill, use, data or other intangible losses (even if in a the scenario where My Live Support has been advised of a possibility of such damages), resulting from:
• Inability to use the service
• the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service
• unauthorized access to or alteration concerning transmission of data
• statements or conduct of any third party on the service
• Or any other matter relating to the service. Any liability would be limited to the value of service contract.

9. At no point in time My Live Support warrants services offered will meet specific requirements, services would be uninterrupted, timely, secure or error-free, the results obtained from the use of services would be accurate or reliable, the quality of any products, services, information or other materials purchased would be within one’s expectations and lastly would any errors in the service would be corrected.

10. The failure of My Live Support to exercise or enforce any rights or the Terms of Service will not amount to a waiver of such right or provisions. The Terms of Service constituting the entire agreement between My Live Support and its clients govern the use of the Service, superseding any prior agreements made with My Live Support (including, but not limited to, any prior versions of the Terms of Service).

11. For any further questions and Terms of Service a query can be sent to info@MyLiveSupport .com.
My Live Support – Service Terms

An account can only be used by
1 (One) person. This one account has a limited scope of usage as It is limited to the number of PC’s in the agreement. A client would further need to purchase support for additional PCs if there exists an additional requirement.
2. My Live Support does not offer replacement or takes responsibility for any malfunctioning of any computer part.
3. The client should be of an age of 13 years or more.
4. Services are only intended to benefit human beings.
5. The technical support services are to be only delivered through mediums such as Phone, Chat and e-mail. The onsite module is not included as a part of service package yet. But My Live Support intends to incorporate the facility soon. Once done, the same shall be published on the website.
6. At no time My Live Support would be liable or forced to provide support for any hardware issues related to PCs, Servers, Printers, Routers and Wireless Access Devices.
7. My Live Support as a merchant will bear no liability whatsoever in respect of any losses or damages that arise directly or indirectly out of a decline of authorization of card or any transaction. Nor at any time would a liability become binding on the organization in the case of a cardholder exceeds the preset limit mutually agreed upon by the acquiring bank at any point of time.
8. PC users/Clients should compulsorily and actively monitor a remote session initiated by our Technical Representative. At any time the failure to do so and any data theft or loss arising from an unattended remote session or the absence of a technician would absolve My Live Support from any unforeseen consequences. Further, at no point of time the same service should be used for any illegal or unauthorized purpose by the client.
9. My Live Support is only supposed to provide services only for issues and software listed on their website. Any software issues and services which are not included and fall beyond such a scope do not entitle My Live Support to provide technical services.
10. My Live Support or its technical representative shall not responsible for maintaining security of a PC including usernames and passwords. Neither shall the company be held liable for any loss or damage resulting from a failure to comply with a security obligation by the client.
11. PC users are requested not to share their computer username and password with support professionals at any time. If accidentally shared the password must be changed immediately.
12. My Live Support will not be held responsible for any loss or damage resulting from a data theft taking place on a user’s computer. Client needs to make sure himself that his data is safely encrypted.
13.All actions and interactions with regards to computer support should be in compliance with cyber laws of India/US/UK/Canada/Australia or one’s country of residence.
14. Hardware and software do not consist of any warranty in any of the plans mentioned on the website.

My Live Support – Cancellation and Termination

1. Cancellation of the service made by the client before the end of the paid up month will result in an immediate cancellation of his services and the client would not be charged again in future.
2. All client data stored would be immediately archived on different active servers for any kind of need arises in the future.
3. A client is solely responsible for cancelling an account and it is his/her own decision. An email or a phone request for cancellation of an account and services must be forwarded to the Service Account manager and in return an acknowledgement of the same would be received by a client.
4. Use of any illegal software by the client would result in cancellation of an account by My Live Support .
5.My Live Support holds the right to refuse services to a client at any time arising out of unauthorized access of a portal, servers and databases, abusive behavior, data theft, improper utilization of services, availing services for a PC other than the one currently registered with My Live Support . The termination of service would not only lead to deactivation and deletion of the account but also access to any PC Support Service.

My Live Support – Payment Terms, Refunds, Upgrading and Downgrading Terms

1. For any plan more than a month, the Service will be billed in advance on a monthly basis and is non-refundable for the same month.
2. Customers can shift from any plan to an incident based plan. An adjustment for the amount can be made at best effort basis and on of terms and conditions suggested by the Finance manager.
3. For buying our technical support services online, a valid credit card is required. My Live Support in this case has all the rights to either accept or reject a demand made via a credit card.
4. All service charges are inclusive of taxes, levies, or duties imposed by taxing authorities of India, and you shall also be held responsible for payment of all such taxes, levies, or duties, if levied in your country.
5. In case the client is not satisfied with our services and hasn’t received a successful resolution even for 1 (One) issue concerning his PC within a month; a full refund of his transaction amount with no questions asked will be made.
6. No credit card information of a customer is stored. Nor at any point in time charges are levied on the card without any explicit consent from the customer.
7. The failure of our technical representative to fix even 1 (One) issue would lead to a complete refund of the transaction amount made by the customer. In case even if one issue is fixed, the client is not entitled to full refund. My Live Support reserves the right to either deduct a minimum of $69.99 or 25% of the total amount charged whichever is higher. So therefore, for X number of cases resolved a charge would be made and rest of the amount would be refunded.
8. A My Live Support support plan starts from the day on which the agreement is signed and the payment is realized.

My Live Support – Modification in Services and Prices

• My Live Support at any time has the right to modify, discontinue, suspend or permanently delete service without any notice.
• Changes in the Service Prices shall have a notice period of 30 days and it will be either posted on the Website My Live Support or e-mailed to a registered account of a client.

My Live Support – Credit Card Billing

Customers will be asked to submit a valid credit card number in order to proceed with the purchase and billing. In the process which authorizes My Live Support to either charge or place a hold amount on the credit card with respect to any unpaid charges for the service. At the same time also authorizing the issuer of a credit card to pay the amounts described even though there is no physical signed receipt form the customer. A part of an implicit understanding between My Live Support and the issuer of a credit card arrived at the time of a business transaction

My Live Support – Limitation Of Liability

Anything apart from whatever is mentioned in the website and a part of the service support package, My Live Support will not hold any liability of any sort towards the customer or any one else. Also, the content provided by My Live Support is provided on “as is” and “as available” basis, unless otherwise expressly stated.

My Live Support - Copyright and Content Ownership

1. My Live Support holds the lawful right to remove any content deemed as inappropriate from its website without assigning any reason to anyone.

2. Any data shared with My Live Support would be the intellectual property of that person or a third- party from which the content has been sourced. My Live Support would not own any rights and obligations to any such issues.

3. Any content posted by the customer and transmitted to My Live Support or its website should directly comply with Indian/US cyber laws and or copyright laws of a client’s respective country.

4. The visuals and design of the website is copyrighted to © 2012. Any duplication, reuse or copying of any portion of the HTML/CSS or visual design elements without express written permission from My Live Support is bound to be fraught with legal consequences pertaining on the other party.

5. Any queries or resolutions posted on forums would become an exclusive property of My Live Support .

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